When we receive your booking, we ask that you confirm your reservation by paying half of your balance due (including tax and,when applicable, additional fees). Please understand that we cannot hold specific dates for you without this initial payment. Reservations not confirmed with a payment within seven business days of booking may be subject to automatic cancellation.
Please understand that by putting your credit card information in our booking engine, you are giving us permission to charge you this initial payment from the card used to hold the reservation. If you wish to instruct us otherwise, please make a notation in the reservation request form.
Amidst all the uncertainty of the present moment, we are waiting 48 hours to charge your carder this first payment. Cancellations are not penalized during this time.
Your remaining balance is due one month prior to arrival. Final Payments more than seven business days delinquent without communication may also be considered a cancellation. Please communicate with us if you wish to make alternate payment arrangements. We will gladly work with you.
*If you have given us your credit card information, we will automatically charge the remaining balance on its due date on the same credit card. Please keep your credit card information current. When paid in full, we will send a detailed confirmation with more information about your cottage as well as driving instructions.
Again, because of the uncertainty of Covid-19, we are waiting until 10 days prior to arrival to charge your card the 2nd half.
TAXES & FEES
Published rates are exclusive of 8.1% Washington State Sales Tax and 2% San Juan County Hotel & Lodgings Tax. These taxes will be added to your rent to arrive at balance due.
We gladly accept Visa, Master Card, Discovery American Express and personal checks. We have also arranged installment payment plans and will work with you so that you can enjoy a stressfree stay.
CANCELLATION & RETURN POLICY
Our reservations are on a "first come" basis. After your reservation is confirmed, others wanting your time are turned down and scheduled around you.
For cancellations made more than a month prior to your scheduled date of arrival, we will gladly return your deposit, less 10% (of your deposit). or $40 whichever is more.
Rents for Reservations cancelled less than 30 days in advance (60 days for multi-unit rentals or reservations of one week or longer), will be refunded based upon our ability to re-book the time period reserved. There is a minimum 10% (of full rent) cancellation charge per unit in all cases.
Understanding the impact this pandemic may be having on your personal lives and plans, we have adopted a NO-fault cancellation policy. We ask for a cancellation fee that equals 3.5% of your total charges or $20.00 whichever is more. (This covers our credit card fees and processing ONLY.)
While we try very hard to re-book your nights for you, please understand that we may not always be able to do so. Please understand that in this instance, you may lose your entire rent.
No refunds for No Shows, Early Departures or Cancellations made within 48 hours of arrival*
*Hardship Cancellations made within this time period must be submitted in writing.
CANCELLING MORE THAN ONE UNIT
Multiple unit bookings on the same dates are treated as separate bookings and cancellation fees will apply to each.
Multiple unit bookings consecutively booked are treated as one booking and cancellation fees will be calculated on the total cost of stay.
Cleaning fees and GRATUITY
We do not add on automatic gratuities nor do we charge extra for cleaning. Our staff comes before your stay to prepare your cottage/suite for your DREAM stay. They come after you leave to clean. Because we hold our guest's "privacy" so dear, you will likely not meet any of them. However, they are the ones that go the extra mile for you. While optional, gratuities are always appreciated. We recommend $20/stay (regardless of length of stay) at our cottages. Our cleaning staff have heightened "clean and sanitize" rules that require even more care than usual. (Given that they are very conscientious and thorough even without the pandemic), please be generous.
EARLY BOOKING for NEXT CALENDAR YEAR & BEYOND
To accommodate requests by guests planning weddings, honeymoons, milestone birthdays and special anniversary celebrations, we accept early bookings for the NEXT calendar year from June 1st - December 20.
We ask for a non-refundable $40 deposit to Hold the reservation. This deposit will be applied towards the full deposit, due January of the reserved year. Bookings made beyond December 21st will be processed and confirmed on January 1.
To qualify for Early Booking, the reservation for ALL DREAM COTTAGES must be for 4 nights or more; reservations for Kingfish Inn must be for 3 nights or more.**
*when our calendar shows 2 or 3 nights ONLY openings, our booking engine will accept bookings for less nights. If in doubt, CALL: 360-376-2500.